Condominium, Strata and Homeowner Association Management

At Larlyn, we use our condo property management experience to ensure that owners’ homes and the corporation is well-maintained and operated in accordance with the various provincial acts and the condominium’s declaration, bylaws and rules. In order to do so, we:

• Outline detailed policies and procedures ensuring from the initial transition of management that appropriate information is gathered including inspection of property for operating efficiency and curb appeal clarifying goals and expectations
• Review service contracts, organize and execute details of the tasks approved by the Board of Directors. This includes landscaping, snow removal, waste disposal, common property repairs, maintenance, janitorial services, security, etc. Our national purchasing power ensures we obtain exceptional prices for goods and services and preferred terms for our clients.
• Provide well-trained, experienced concierge and service staff for building features and amenities
• Set up preventative maintenance programs and provide LIVE emergency services 24 hours a day, 365 days a year for all homeowners to solve problems and keep damage to property and discomfort to residents to a minimum.
• Ensure compliance with the declaration, bylaws and rules and the various provincial Act provisions governing how residents occupy, use and maintain their units to avoid conflicts with potential for damage and inequity
• Set up Financial and Administrative Services (see below)
• Hold Owner Communication in high priority (see below)

Our culture of customer-focused teamwork is designed to ensure each corporation’s Property Manager, their assistant, site staff and extensive support services including executives are able to manage the workload effectively and efficiently. Our condo property management services do by offering our clients a consistent level of experience and accessibility. With more than one person to call, we are available to the corporation when needed. Teams are selected based on the goals and needs of the property and Board of Directors at the onset of the partnership.

Performance is tracked electronically and personally by our executive management team. Successes are rewarded which builds confidence in our staff and gives them the freedom and incentive to develop better solutions. Challenges are addressed before problems occur, which is why we have so many happy clients.

To complete a Reserve Fund Study, Larlyn facilitates a review of the property by professionals approved by the provincial Condominium/Strata Act. During this study a visual review of the complex is conducted, a review of recent repairs and replacements and reports are obtained from contractors. Based on the site conditions observed and the reports obtained, the expected remaining life is determined and replacement costs are estimated.

Larlyn is proud to offer rare and unique National Reserve Fund Investment programs where owners’ contributions can be invested to earn high rates of return while maintaining liquidity at the same time.

Open, two-way discussions about issues that will arise surrounding the property’s maintenance and operation prepare the Property Manager and Board of Directors to identify and prioritize actions required to resolve them during the planning and budgeting processes.

This technology solution provides access to information like corporation documents, contracts and financial statements, meeting agendas, reports, minutes, maintenance schedules, training material and condominium related articles, management team contact information and more.

Community websites are also available that are designed to link management, building staff and residents to enhance and simplify the community’s lifestyle. Whether this is something that would benefit your Board of Directors will depend on the needs and preferences of the client.

The condo property management staff at Larlyn attends Board of Directors’ meetings and Annual General Meetings, conducts routine property inspections and maintenance/repair inspections, complete with reports and recommendations. We follow up on all owners’ and residents’ requests and issues and keep them up to date and advised of the operations of the property. Our Sunset Policy pledges we will do everything we can to return communication within two business days, even if we can only offer a status report.

If we are able to clarify what is needed and expected, we are able to meet those demands efficiently with a higher level of satisfaction. Our unique Client Relationship Department, dedicated to proactive customer satisfaction, collects feedback from customers to ensure we are meeting expectations and continuing to surpass them.

We offer extensive client learning and training programs like seminars and workshops for Boards of Directors, online webinars, e-books and blogs. A goal of leadership is to build confidence and confidence comes with eliminating doubt. By offering industry training to our clients, their confidence in themselves and us grows, resulting in a more balanced relationship.